Mahanagar Telephone Nigam [MTNL] — delay in family pension

Address:Thane, Maharashtra, 400605

Hello team,
My father has pension account in SBI Thane main branch ( acc no [protected] ) . I lost my father on 04/12 /2018 . I have applied for family pension on name of my mother ( pension acc in same branch acc no. [protected] ) with all the required documents at Thane main branch . They told me, all documents will be transfer to belapur branch SBI on same day but again delay about 1 month don't know why . On 7th May, file transfered to belapur section . But from that date, there is no single update on that . Me and my mom regularly visit Thane main branch to take update but there is no process at all . Whole process is pathetic and very frustrating and disappointing . Please give me exact status of this condition so that it will prevent me from escalation to next level n so on. ..I have met with priti mam, Manisha madam, kamat madam n etc. From thane main branch SBI . Always I found pension account department is vacant .PFA photos for proof .I have videos also for the proof .
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Mahanagar Telephone Nigam [MTNL] customer support has been notified about the posted complaint.
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I Have closed the landline and submited all the documents and phone to mtnl they had told you will get your refund via cheque at your home within 3 months its is more then 8 months now i havent heard any thing from mtnl regarding the refund.

My Name is Balbir singh
Mtnl no:[protected]

My Contact: [protected]

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    Mahanagar Telephone Nigam [MTNL] Phone
    +91 98 6811 2345
    +91 11 2431 0212
    +91 11 2335 6666
    Mahanagar Telephone Nigam [MTNL] Address
    5th Floor, Mahanagar Doorsanchar Sadan, 9, CGO Complex, Lodhi Road, New Delhi, Delhi, India - 110003
    View all Mahanagar Telephone Nigam [MTNL] contact information