Mahanagar Telephone Nigam [MTNL] — Disconnection of landline

Address:

powai

Landline no.[protected] is registered in the name of my mother Smt Asha Jain. Since she expired on 11th July 2020, i wanted to disconnect the line. I have visited the Agripada exchange with a copy of Death Certificate and the instrument to hand over but there was no one to address this issue. I have tried on the toll free number several times but there also either there is a voice message and if i have to tal to the person no one picks up the line. However i get a call from mtnl no.[protected] reminding me to make payment of my bills almost everyday.
I do not stay close to Agripada exchange and commuting in this lockdown phase is not allowed. Then how are we as consumers expected to get the line disconnected.
When i can get reminders on regular basis then why are redressal calls not taken. Specially when movement is not allowed in lockdown why is it expected that there should be a personal visit to the exchange. Why can a online application for disconnection not be accepted.

I request you to please look into the matter at the earliest.

Thanks
Manisha Gupta

Please guide me on how to