Mahanagar Telephone Nigam [MTNL] — excess billing for dolphin mobile

praka17

Address:

Mumbai City, Maharashtra, 400094

I am staying outside india for the last 2 years. I am not not using this sim for making calls, no outgoing sms, the data roaming is also disabled. I only use this to receive bank otp by sms.

I have registered for receiving bill by email, ([protected]@gmail.com). Alternate email [protected]@yahoo.com. But i am not receiving my monthly bills on my email. I get my bill details only through sms to this sim, i make online bill payment through bank by seeing the sms from mtnl.

The monthly bill amount oct 2018 was less than rs 400/ per month. However, from nov 2018 onwards, the bill amount is very high and random some times, 2000 per month, some times 3000 per month. I suspect, my sim card has been hacked. The dolphin website very poor - bill page shows error loading always and i am unable to login. I am unable to download my monthly bills through duplicate bill request. I have requested mtnl phone consumer care to check if my sim card is hacked and ensure proper security from the mtnl operator, but of no avail till now.

Kindly advise how to communicate with mtnl and correct this error

Best regards and thanks in advance

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Mahanagar Telephone Nigam [MTNL] customer support has been notified about the posted complaint.

Mar 09, 2019

Updated by praka17 Hello My mobile number is [protected] which has been getting excess bills, Thanks Srinivasan

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Comments

pavan2019

from Bengaluru, Karnataka

My landline no 27810497 is dead from last 2 days, my first docket no is 4822 and second docket no is 7658, but no action by mtnl no responsibility of any mtnl worker neither worker nor staff all are lazy and busy in their won family subject.