Mahanagar Telephone Nigam [MTNL] — Lack of response on the Complaint for the deadline (Landline)

Complaint for the deadline (Landline)
I have a landline at my residence with the number 28081197. The line is dead since past one month & the complaints lodged by me are unheard bt the Dept. I have also communicated the issue through a mail to the MTNL online escalation matrix however feel that the lethargy is at all the levels in the company & hence such a hopeless response.

The time taken to resolve the complaint by MTNL seems as if they are still operating in the year 1985. As far as customer service is concerned, MTNL doesn't know the meaning of customer service & the Indian Govt. at present should dispose off the company if at all they find the buyer.

Pathetic state of affairs by this company.
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Mahanagar Telephone Nigam [MTNL] customer support has been notified about the posted complaint.
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    Mahanagar Telephone Nigam [MTNL] Phone
    +91 98 6811 2345
    +91 11 2431 0212
    +91 11 2335 6666
    Mahanagar Telephone Nigam [MTNL] Address
    5th Floor, Mahanagar Doorsanchar Sadan, 9, CGO Complex, Lodhi Road, New Delhi, Delhi, India - 110003
    View all Mahanagar Telephone Nigam [MTNL] contact information