Mahanagar Telephone Nigam [MTNL] — Landline is dead for more than one month and no action from MTNL Thane

Address:

MTNL CHARAI, Thane West, Thane 400601

My MTNL Mumbai landline is dead for more than one month.

Numerous online complaints and phone calls have been lodged and yet the landline is dead . One person whose contact number was given to me by MTNL complaint portal, and to whom I spoke to, said he is on leave, and cannot do anything. Another person said he is sending some one over to the site. A third person said the same thing on another day. But landline is still dead and MTNL continues to send monthly bills for a dead line.

My landline number[protected]
First online complaint number 4856 dated[protected]
Escalation no 153469 dated[protected] to DGM_THANE_CHARAI
Reminder online Escalation dated 06 11 2022

Several calls to MTNL Charai telephone exchange - no resolution no far. No one is answering calls made to their cell numbers from my cell phone number, today 15 11 2022

Attached below are screenshots of the online complaints- the dates can be seen at the bottom right corner for each complaint.

Sanjay Bandivdekar - Thane 400601 - Landline[protected] Cell -[protected]