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Mahanagar Telephone Nigam [MTNL] — Line dead since 3 months

It has been more than 3 months my line is dead, I have sent email in Aug, Sep but not even a reply.
I visited their Kopar Khairne office near Kopar Khairne Bus Depot last Saturday...they assured me someone will visit on Monday, but no one came.
My mother visited them again on this Tuesday, they assured but again no one visited.
I have been paying my bills for a line that is dead for 3 months. Are they going to refund me?
What is expected now from me?
Should I hold their feet
Line dead since 3 months
Line dead since 3 months
Line dead since 3 months
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Complaint Status


[Oct 23, 2020] Mahanagar Telephone Nigam [MTNL] customer support has been notified about the posted complaint.
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    Mahanagar Telephone Nigam [MTNL]
    Customer Care Service
    Customer satisfaction rating
    46%
    Complaints
    1998
    Pending
    0
    Resolved
    914
    Mahanagar Telephone Nigam [MTNL] Phone
    +91 98 6811 2345
    +91 11 2431 0212
    +91 11 2335 6666
    Mahanagar Telephone Nigam [MTNL] Address
    5th Floor, Mahanagar Doorsanchar Sadan, 9, CGO Complex, Lodhi Road, New Delhi, Delhi, India - 110003
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