Mahanagar Telephone Nigam [MTNL] — non refund of landline phone connections for more than 2 months

Address:

Mumbai City, Maharashtra, 400022

I had applied for installation of landline phone under general category @mtnl - sion office vide application no.[protected] dtd. 23.02.2018 under subscriber no. [protected]. I was immediately offer the number 24010668 and was assured that the phone will be installed in next couple of days. After continous follow up i was told after 3 weeks that there were shortage of staff, and the installation of wire upto my house was not there. I had no option left but to cancel my landline application. Hence i applied for a refund of inr 2, 000/- which was accepted on 15.3.208. Till today i have not received any refund. On continous follow up i was told that the application goes thru many offices for processing and sion office was not the main office. Hence i kept a follow up at many offices and was told on 26.3.2018 that it will be processed only after 01 april, 2018 due to year ending load. Than after couple of weeks i was told that the application of refund was processed and we will send you a check at your registered address with us. I waited for almost 2 months now, and today i was again told that the file is with the clerk and he is on leave and that i should again call tommorrow. I am out of sheer frustration forced to lodge a complaint, to just prove how our systems works and how they treat the client. I am expecting an immediate solution to my above problem and expect some responsible person from mtnl to look into my case.