Mahanagar Telephone Nigam [MTNL] — Phone fault line not solved for 3 Months

Address:

Fort,Mumbai-400001

My landline number stopped working on 7th July 2020 and i am writing this today on 1st October 2020.
The internet too associated with this number is not working.
It has been almost 3 Months but no action taken and the customer representative at call centers do not give proper answers and ask to wait it out, whilst I am already paying my bills for these months.

Facing major inconvenience as this is business number and i do not get orders as well d not have internet access which is essential for my business.

Please help.
Complaint number(docket number)-: 980 & 3361

Regard,
Jitendra Karia