Mahanagar Telephone Nigam [MTNL] — Refund of mistaken bill and security deposit

Address:

Kurla east

I had kept my telephone number 25234805 in safe custooday on 22/1/2020 vide WO No. 349/350.

On 18/1/2021, I wanted to restore the connection and requested accordingly.

However the concerned person Mrs.Sudha Mane told that there is a cable fault in Shivsrushti Kurla east and they caanot assure/guarantee when our connection will be restored.

Hence, on the same day (18/01/2021) I gave the letter for extending the period of my safe custoday.

To my surprise, we received a bill on 7/3/2021 for Rs.880/_.

Immediately on receipt of the bill I personally went to MTNL chembur office, and informed them that my connection is not restored and I do not have even wi fi connection and hence the bill should be cancelled.

However, no action was taken and the amount was recovered /debited to my account, through ECS.

Seeing the above incidence, on 27/03/2021, I applied for the surrender of my telephone connection and requsted for refund of deposit alongwith Bill amt Rs.880/_.

Even after lapse of two and a half months no action has been taken by MTNL for refund of my amount.

Personal visits have failed and telephone calls with Mr.Vijay[protected]
Sudha Mane [protected], and Santosh Kadu[protected] are not responded.

Plese guide/help me to get my money refunded from MTNL.

Mugdha Modak.