Mahanagar Telephone Nigam [MTNL] — Undue favour being asked by mr c l meena dgm area manager mtnl hauz khas new delhi for rectification of mtnl vip numbers and when

Address:

MTNL CORPORATE OFFICE, 5th FLOOR, MAHANAGAR DOORSANCH AR SADAN 9 , CGO COMPLEX, LODHI ROAD , NEW DELHI -110003

With reference to my complaint no. copies of mtnl complaints falsely repeatedly cleared are attached which were raised on the various dates

But till date above Mtnl numbers are not working. Personnel of MTNL closing my complaints with false reasons i.e. subscriber does not allow mtnl people to enter the residence premises for rectification which is just wrong and false and more such reasons were used to close the complaints.

Line man name Mr Jagdish also visted the Premises various times since 1 January 2021 but could not rectify the fault as following materials such as 5 pair cable of 600 metre, 4 clip instruments of landline and 4 wifi modems which were needed for rectification and restoration of Mtnl landline and Broadband were never given to him by Mr C L Meena.

SDO named Mr Dinesh Kumar Sinha also visited along with Mr Jagdish on 23 January 2021 to see the MTNL cable wiring of 5 PAIR JELLY FILLED ARMORED CABLE STRUCTURE of residence wiring and was also informed that this wiring was done 25 years ago when every drop wire of the mtnl number was replaced by mtnl 5 pair cable by the mtnl and is being maintained and repaired by the mtnl people only and interacted and during the whole visit time Mr. C L Meena was on video conferencing and the problem was also informed to him but then also nothing was done to resolve the grievance.

After MTNL personnel interaction on video conferencing Mr. C L Meena made a call for meeting at Dwarka, and asked me to meet him and when the purpose of meeting was asked he confirmed it is just a meeting about rectification of phone numbers. I denied to meet him personally at dwarka as I sensed something fishy through his conversation then he wanted to meet me at his residence for not known reasons.

It is very astonishing for me that Govt. officials are asking to meet personally for rectification of phone numbers for which monthly payments have been made well in advance through ADVANCE DEPOSIT SYSTEM OF MTNL of more than RS 20, 000. In my opinion he is asking for some favour as above numbers are installed at Lt. Ch. Prem Singh ji, Ex-Speaker Delhi Vidhan Sabha residence.

After denial of meeting Mr. C L Meena DGM Area Manager MTNL Hauz Khas New Delhi started closing the complaints without any proper reason From January 1 2021 and told that MTNL is not responsible for proper functioning of MTNL telephones as MTNL has no funds for that.

He also suggested to withdraw the MTNL numbers and use private telephones.

In this regard when Mr Anish Mehta GM General Manager Bhikaji Cama Place New Delhi was told about the problem then protective and defensive approach was seen towards the behaviour and activity of Mr C L Meena and he also did not intervene to resolve the grievance as if he supports such arrogant and haughty official with bad behaviour.

In my opinion employees like Mr. C L Meena are the main cause for failure of MTNL.

It is my humble request to your good self for taking necessary action in this regard.