Mahanagar Telephone Nigam [MTNL] — unsolicited smses and charges thereof

Address:

Mumbai City, Maharashtra, 400080

During last one month a racket of sending unsolicited smses has been received in our prepaid mobile nos.[protected] and [protected] i must state that we have not responded to the messages.. On receipt of of smses we took the matter with your call centre for redressal.

The request id nos,.in respect of mobile no [protected] are 1482215 and 1478157,
Similar request id no. For mobile no.[protected] is 1478158.

Both the mobiles are not smart phone but only ordinary ones.

The senders of these unsolicited smses had promptly debited rs 7 (Total rs 21/-) on the three smses. Form our prepaid nos. While your call centre staff after hectic followups indicated that they have blocked the nos. Where the messages came. On our request for refund of the debited amount, we were provided a mtnl no.26528160. Our efforts to contact this number umpteen times have only resulted in beeps. Here i wish to recollect my very bad experience when i made a personal visit to mtnl office in mulund west. I entered the office at!! Am to lodge the complaint on the above and either i was redirected to various floors. Though i was asked to meet the officers, i was shocked to find that none of them had reported even at! 2 noon. Some kind official directed me to gsm section, visited at various intervals, to my utter shock all the cabins were locked till i left after a tiring tour of mtnl at 1pm.

We as an old loyal customers cannot comprehend why this lackadaisical attitude of staff at mtnl. You may feel that the amount is small but i the firms/individuals must be milking many unwary customers like me and milking a fat amount.

I approaching for refund since the amount has been debited from your card and thus cannot absolve yourself o during last one month a racket of sending unsolicited smses has been received in our prepaid mobile nos.[protected] and [protected] i must state that we have not responded to the messages.. On receipt of of smses we took the matter with your call centre for redressal.

The request id nos,.in respect of mobile no [protected] are 1482215 and 1478157,
Similar request id no. For mobile no.[protected] is 1478158.

Both the mobiles are not smart phone but only ordinary ones.

The senders of these unsolicited smses had promptly debited rs 7 (Total rs 21/-) on the three smses. Form our prepaid nos. While your call centre staff after hectic followups indicated that they have blocked the nos. Where the messages came. On our request for refund of the debited amount, we were provided a mtnl no.26528160. Our efforts to contact this number umpteen times have only resulted in beeps. Here i wish to recollect my very bad experience when i made a personal visit to mtnl office in mulund west. I entered the office at!! Am to lodge the complaint on the above and either i was redirected to various floors. Though i was asked to meet the officers, i was shocked to find that none of them had reported even at! 2 noon. Some kind official directed me to gsm section, visited at various intervals, to my utter shock all the cabins were locked till i left after a tiring tour of mtnl at 1pm.

We as an old loyal customers cannot comprehend why this lackadaisical attitude of staff at mtnl. You may feel that the amount is small but i the firms/individuals must be milking many unwary customers like me and milking a fat amount.

I approaching for refund since the amount has been debited from your card and thus cannot absolv f responsibility to stop such acts and also take deterrent action against the people engaged in making easy money

As i already 70 years of age do not shove or show me around you offices.. I am looking for fast corrective action firstly to stop such cheating and also refund the deducted amount.

Looking forward to an early corrective action, under advise to me.