Maharashtra Gramin Bank — Transaction failed money debited

Address:

431513

Respected sir/mam

Sir i was complete my transaction on 30/06/2016 from my debit card for amount 10, 000 for my college fee from state bank collect and then when i was complete my transaction in last stage there was in error on page and i receive bank sms to debit your account with 10, 115/- rupees.
This last stage was a receipt stage and receipt was not generated and i was going to your bank officer says account debit.
But sir i was enquiry in my college fee are not credit in college account.
And my college say that there is problem for rupay card only.
Then
Where is gone 10, 000/- ruppes?
Name-ravi kailas dhamne
Viilge or bank name - pusegaon tq. Sengaon dist. Hingoli 431513
Mbg a/c no-[protected]
Mobile no-[protected]
Amount-10, 115/-
Date of transfer-30/06/2016
Transaction no-[protected]