[Resolved]  Maharashtra Natural Gas [Mngl] — no gas connection even after 6 months (bp number:[protected]

Address:411027
Website:mngl.in

I stay in prime plus society, pimple saudagar pune where mngl has laid out pipeline network. I have applied for gas connection in dec 2017 last year. My cheque of rs 6000 got deducted on 27 jan 2018. Still no one turn up to do gas connection. I have called to mngl customer care 15 times so far and dropped email thrice by now. All they (Customer care representative) say is "i will escalate the issue on high priority & as a matter o[censored]rgency to concerned department and connection would be established within 1 week". I fail to understand why it's taking so much time to do installation. It would be appreciated if connection is established asap.
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Jun 25, 2018
Complaint marked as Resolved 
I got a call from their office no 02025584009 upon my escalation over consumer forum & probably that helped me in rectifying this issue quickly. I got multiple call from different contractor to fix this within two days. I think it would be a wise choice on our part to use consumer forum for our issues instead of reaching out to their customer care or email for any kind of assitance. They are useless on their part and have this habit of parroting same line for each & every issue.period!
Maharashtra Natural Gas [MNGL] customer support has been notified about the posted complaint.
Verified Support
Jun 25, 2018
Maharashtra Natural Gas [MNGL] Customer Care's response
Dear Mr. Srivastava,

With reference to your concern and our telecon regarding PNG connection.

We regret the inconvenience caused and wish to confirm that the connection has been activated.

Please be assured that we would pursue the same with the concerned team and keep you updated via mail and telephonic updates.

For further clarification or feedback, please feel free to call on our toll free helpdesk[protected] or email us on [protected]@mngl.in

Assuring you of our best services at all times.

Best Regards,
Customer Services – Maharashtra Natural Gas Limited.
Sep 12, 2018
Updated by P.shrivastava1
Hi,

So it's been more than two months since my connection done, but i still don't have a registered BP no in MNGL system to pay my bill too ? I had inquired their customer care for this issue as a regular procedure, but as expected, ans from customer care end wasn't satisfactory as it always was.

Since it's been more than months now, i expect MNGL guy to come over & check my meter reading & generate my bill accordingly but nothing of this sort is happening & only assurance for the same is coming over from customer car end upon asking.

Dear MNGL, i failed to understand why one has to shoved down to your throat for every single piece of work ? Is this how MNGL run ? Is this irresponsible behavior is usual practice for MNGL ?

Looking at the other MNGL related complaints over this forum, i anticipate discrepancy in my first bill (if get generated) & that will be an another ballgame altogether .

Request you to please rectify this issue at your earliest & help me move out of this misery ?

Regards
Puneet Shrivastava
Complaint comments 

Comments

We have been trying to contact them on customer care number, no one picks up. even after 8 months of BP number generated the Meter has not been installed.(MNGL BP number - 50151XXX )
We stay in Plush society of Baner, but after my complaint done one 27 Mar20, Request number[protected] i was told someone from Shivajinagar branch will visit us post for meter fitting.
The request is still not serviced by MNGL team.

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