Maharashtra State Road Transport Corporation [Msrtc] — about bus service and staff

Yesterday i was booked on the 12 noon shivneri bus from swargate to borivali. My alightling point was balewadi at 12.22pm. I reached well in time but there is no sign or information on where exactly one has to wait for the bus. After 45 minutes i went ahead to the wakad bus stop where i was told that if at all the bus leaves on time, it will arrive only after 1pm. It was 1.10 by then. No one was answering the calls at the swargate number. Finally at 1.45 i get through only to be told that the bus has just left at 1 pm and will arrive by 2 pm. The bus number 9760 finally arrived at 2.20 pm when the driver said that the 12 noon bus was cancelled and that this was the 1 pm bus!!! Even that had come late!!
Was it not their responsibility to inform me about the delay or cancellation??? I lost out on an important appointment because of this negligence. As it this was not enough the driver of the bus was playing crude marathi songs so loudly that one could not even rest and take a nap after the horrible ordeal we passengers had already suffered. Even after requesting twice... He played that horrible music for most of the journey. When the music was switched off, the driver and conductor proceeded to talk so loudly that another passenger had to request them to lower their volume. Such behavior is not expected from the staff. Please let me know what action is going to be taken about this complaint... Both with the delay and lack of information and bad behavior of staff. Thanks.