Maharashtra State Road Transport Corporation [Msrtc] — Ac shivenri bus (pune-mumbai-pune)

Address:	411041
Website:	www.msrtc.gov.in

I have booked AC Shivneri - Mumbai Central Online ticket on 05.05.2016 from Pune Swargate to Maitri Park Chembur Mumbai at 7.30 AM.
However till 8 AM there was no any bus for Mumbai Central. Attendent at Swargate was telling that bus will come.At 8 AM they announced to go Mumbai Central Passengers with Dadar Shivenri bus accomodating available seats.
If Mumbai Central bus was having 8-10 reservations online, how they can cancell the bus. Finally Dadar bus left at 45 mintes delay.
I came to know that other passengers having online booking at Chandani chowk and wakad of Mumbai Central bus were already sent by other buses.

Return Journey experience was terrible.

I have booked return journey onlien ticket of Borivli Swargate Shivenri of 5.30 pm. As per schedule this bus was supposed to reach Maitri Park at 6.35 PM. However till 8 pm this bus has not reched Maitri Park. However I have requested attendent to accomodate me in another bus. He told me that as i have booked online ticket I would not get accomodated in another shivneri bus ( having vacant seats). Till 8 PM this bus has not arrived . I took another bus at extra cost and reached finally at 11.30.

I dont understand that in morning journey they can accomodate passengers in different bus however during evening journey they have denied.

This is very bad experience with Shivneri after paying handsome money.