Maharashtra State Road Transport Corporation [Msrtc] — Amount deducted but ticket not generated

Address:

Maharashtra

Yogesh Mule
from Mumbai, Maharashtra
Mar 28, 2023
My MSRTC user id is: yogesh.mule
I have booked an MSRTC ticket from the official MSRTC website on 18th Mar 2023 & 24th Mar 2023


1st Bus booking details are as follows:
Kokan Bhavan to Nimgaon Sava, Belha
Date of Journey : 19/03/2023
Date of Booking: 18/03/2023
Boarding from: Kokan Bhavan
Alighting to: Nimgaon Sava
Paytm Transaction ID :- [protected]
Transaction Amount :- 386.73/-

2nd Bus booking details are as follows:
Nerul to Kanhur Pathar, Parner
Date of Journey : 24/03/2023
Date of Booking: 24/03/2023
Boarding from: Nerul
Alighting to: Kanhur Pathar
Paytm Transaction ID :-[protected]
Transaction Amount :- 335.84/-

I have completed above payments using Paytm App. I have attached is screenshot for your reference.
After payment the website directly got redirected to the home page instead of showing ticket details. I have not received a ticket on my mobile number as well as email id. Please refund it to me immediately please.
Thank you