Maharashtra State Road Transport Corporation [Msrtc] — bus booking done through redbus - not getting refund

Address:Mumbai City, Maharashtra, 400101
Website:www.msrtc.gov.in

I had booked a ticket from thane to pune (Tm[protected]) for 8th june which was cancelled due to operator strike. Pnr[protected]/367607/[protected]. I had done online payment and am continuously following up with the red bus but they are not paying the money and saying that confirmation is pending from msrtc and also saying that i might not get online refund but may get it in cash. Since i have paid through online i am not supposed to receive cash for it.
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Pune stations / swargate to kankavli/ oras not showing buses day oradinary /oradinary buses(st). Why the buses are close in this route and otger route. Passengers avliblity .what is the problem of your side

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    Maharashtra State Road Transport Corporation [MSRTC] Phone
    +91 20 2612 6218
    +91 20 2612 2591
    Maharashtra State Road Transport Corporation [MSRTC] Address
    Pune Station, Pune, India - 411001
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