Maharashtra State Road Transport Corporation [Msrtc] — bus break down & conductors behaviour

Address:

Raigad, Maharashtra, 402107

I had travelled in bus Mumbai to Alibag (bus started from Mumbai Central approx 9.00pm) dtd 06/10/18 bus got break down at Chembur. There was poisonous gas too spread in bus which was horrible. Then we were waiting 45 mins at Chembur then same bus started to Panvel & reached at Panvel 11.45 & conductor asked the passengers we are repairing this bus & we shall start next journey within 10 mins & he gone in depot n couldn't informed us anything. Then we all passengers went in depot for status & knew that the mechanics didn't check the bus & there were no symptoms of another bus. Then passengers started asking questions but conductor had no reaction or he was not interested at all in doing anything whereas if he knew the fact he was able to give seats in another bus like Mumbai Murud Raatrani but he didn't do that also. Later on I asked for complaint book that also he refused to give. He was just saying it's not my fault I will not give you complaint book. Finally after 1 hour 20 mins we got the another bus to move ahead & reached at Pen 2.20am (7th oct'10) Conductor should have been more precautions when 6 ladies passengers were in his bus from that only one lady was with her husband & others were from Pen, Shahbaj & alibag. I'm complaining this coz at night I was alone lady at 2.20 am at Pen stand. Further, we usually travelled in S.T. For safety reasons but I had bad experience this time. I should mention conductors name here which is mentioned on ticket for your reference - S S GUTTHE who was not bother about anything at night trip also.
I hope you will enquire about this journey & took appropriate action & preventive measures for future. It seems to be driver conductors are not trained or they are just doing driving & ticketing & not other sides of their job. I hope they know the slogan "PRAVASHANCHYA SEVESATHI"
Request you to acknowledge it & revert back so that will decide about next journey with S.T. Or private buses. Nowadays private service providers in konkan areas are taking passengers of Raigad district too.

Awaiting for positive reply.