Maharashtra State Road Transport Corporation [Msrtc] — bus didn't leave even we were waiting for one hour

We were at sholapur bus station and wanted to go to miraj so we got into this ac bus which was heading towards kolhapur and driver was seated in front of the wheel. We thought bus will be leaving in a while but it didn't. They said 15 mins every time we asked and they didn't even say that it's going to be late. We were seated there for an hour or more and then when we asked at the enquiry counter. That guy first said that it will be leaving in 10 mins again n later when we said we are listening the same he said conductor is not there so it will take another half n more. So it took us around 9:30 to more than 10:45 to finally move to red bus. They could have atleast announced that this will take time. As we had appointment from doctor to visit. After travelling for 400 km still we won't be getting to meet all because of this transport guys who thinks it's there property so they can do anything they want.