Maharashtra State Road Transport Corporation [Msrtc] — bus stand controller

I'm traveling from nashik to jalgaon. I was reserved 4 seats one day before journey. Bus was at 5am they never announce any bus from nashik to raver. No bus come to relevant platform. They said us to seat in another bus. Amrawati bus. There are already seats were full as a ladies we can't say them anything. We are traveling without any seat. How they can allot same seat to 2 person because our names were in list.