Maharashtra State Road Transport Corporation [Msrtc] — bus was cancelled still depot authority refused to pay refund

Address:

B/506, Vaishnav Sadan, S. B. Pawar marg, curry road Mumbai, Mumbai City, Maharashtra, 400013

I have reservation dtd. 28.10.2019 of shivshahi sleeper for the route of mumbai central to kolhapur. However when i arrived at mumbai central depot at 9pm and enquire about bus location, mr. Jadhav from vahtuk niyantran kaksh informed me that same bus was cancelled and they are arranging shivshahi seater bus instead of it. When i ask him about reason for this incidence, he roughly replied to me that, 'ask to kolhapur depot, we don't liable to answer you as sleeper coach bus belongs to kolhapur depot'. When i ask him about complain book, he told me to search mr. Maske who was incharge of depot and have complain book. I search him all over the depot for more than 15 min. But he was not on his place or in depot. When i repeatedly ask mr. Jadhav for complain book he has given me one book in which i listed my complain, but at the last he told me that nobody look after such complaints or this book, its for just your satisfaction which was really worst thing.
When i arrived at kolhapur bus depot at 6:30am, i have met mr. Faraz who was incharge of depot at that time. I told him all the incidence and told him refund my money. Finally after half an hour chase, he agreed to refund the amount but told me to take hard copy of ticket. I inform him that i avoid to take a print of ticket as electronic copy is well accepted every where and it was governments initiative only for saving trees. But he was not listening to me and repeatedly asking for hard copy of ticket as he knows that i couldn't get hard copy of ticket till 10am when all the outside shops will starts. He was purposely doing the same as he don't want to refund me. I requested lot of time that i have further 2.5 hr. Journey to my native so i cant wait till 10 am with my family. But he ignored me. Hence i again requested complain book and lodge my complain again at kolhapur depot for physical as well as mental stress given by msrtc employees to their passengers.
I hereby request you to take strict actions against mr. Jadhav, mr. Mhaske of mumbai central depot and mr. Faraz of kolhapur depot.