Maharashtra State Road Transport Corporation [Msrtc] — cancelation and refund

Address:

Vallabh nagar, Pimpri, 411018

I booked a ticket from pune to panaji and the bus was canceled due to diesel pipe broken and heating issue in pune iteself.

Conductor gave a refund to all passengers who booked ticket from him

As we booked on msrtc application online, he advised to visit primpri office.

I visited the office twice and its been 20 days, yet my ticket is not canceled and my refund is not given to me.

Everytime they said, madam is on leave today, we can not do anything..

Please escalate this issue and refund my rs: 1520/-