Maharashtra State Road Transport Corporation [Msrtc] — cancelled 2 consecutive buses even after reservation

I booked ticket from pune to shrirampur. According to reservation, i was scheduled to travel on 21th april 2018 at 2:45 pm. I reached to shivajinagar to travel. After waiting for 2 hours till 4pm bus did not arrive. For 2 hours i was asking why bus did not come, they kept telling me bus is late. At 4:15 booking officer vitekar told me that 2 consecutive buses, bus at 2:45 and 3:45 have been cancelled. They kept telling me that they are not responsible for reservation and there would not be any refund. This is clear case of fraud from msrtc.