Maharashtra State Road Transport Corporation [Msrtc] — cancelled many buses without informing passenger

Address:	411057
Website:	public.msrtcors.com/ticket_booking/index.php?msg=1

Journey Date : 8th/July/2018
I booked the ticket for MSRTC semi Luxury bus from Swargate to Borivali and bus time was 9AM from Swargate. The Bus should reach Wakad stop by 9.45AM (As per update from MSRTC staff). After some time they gave update as 9AM bus has been cancelled and they will allow me to seat in 10AM semi Luxury bus. Then they cancelled 10AM bus as well. We were waiting on Wakad bus stop from 9.15 to 11.45 but there was no semi Luxury bus from Swargate to Borivali. At the end we got update that there is no semi Luxury bus by 11AM. When we tried calling Swargate MSRTC depo, they told us that they will first send us by 10AM bus then they told they will send by 11AM bus. I even asked Shivneri bus conductor that we are ready to pay difference ticket for Borivali but they told me that there is no option of difference ticket they denied me to get into Bus. I have not even got refund of my ticket. In this whole scenario they not even sent single update regarding bus cancellation. I was calling them all the time.