Maharashtra State Road Transport Corporation [Msrtc] — debit of money but ticket not generated

Address:

411030

Trailing mail is self explanatory.

I was not able to travel, as ticket not generated and same time amount is debited to me, and credited to you.

Pl revert the payment to my bank account or give approval to my bank for reversal.

I m badly suffering since last 10 days.
Pl support

Regards

Abhijit
[protected]

— forwarded message —
From: instantpay. Ind
Date: mon 18 mar, 2019, 5:56 pm
Subject: re:'query no.=[protected]' fw: fw: 000ggae8685tceup:re confirmation payment gate way id to get refund
To: abhijit. [protected]@tatamotors.com
Cc: [protected]@gmail.com

Dear customer,


Tpsl id[protected]
Merchant id - [protected]

We have checked the status of the given transaction and found that it is marked as success and the payment for the same has been sent to msrtc mobile on[protected].

With reference to your query regarding your online transaction you are further requested to kindly contact the merchant through whom you have initiated this transaction. The merchant will be able to assist you further with your query.

Ingenico epayments (Formerly e-billing solutions pvt ltd and techprocess payment services pvt ltd) is the payments partner engaged with the merchant for offering payments aggregation services only. The contact details of the merchant customer service desk are available on the merchant website.

Note: there is a change in our business email id. Kindly send all your emails on instantpay. [protected]@ingenico.com

Regards,
Customer service
Ingenico epayments india pvt. Ltd.
(Formerly e-billing solutions pvt ltd and techprocess payment services pvt ltd)
— original message —
From: abhijit. [protected]@tatamotors.com (Abhijit. [protected]@tatamotors.com)
Date: monday, march 18, 2019 02:55 pm
To: [protected]@techprocess.co.in ([protected]@techprocess.co.in)
Cc: [protected]@gmail.com ([protected]@gmail.com)
Subject: fw: fw: 000ggae8685tceup:re confirmation payment gate way id to get refund

Please help to get refund, as per trailing mail

Regards

Abhijit bapat
[protected]


From: support msrtc
Sent: 18 march 2019 12:45
To: softsupportmsrtc
Cc: abhijit bapat [ quality, pune ]
Subject: fwd: fw: 000ggae8685tceup:re confirmation payment gate way id to get refund

*this email has originated from outside tml organization. Do not click on the links or open the attachments unless you recognize the sender and know the content is safe.*

— forwarded message —
From:
Date: mon, mar 18, 2019 at 12:14 pm
Subject: fw: 000ggae8685tceup:re confirmation payment gate way id to get refund
To:

From: abhijit bapat [ quality, pune ]
Sent: monday, march 18, 2019 12:13 pm
To: '[protected]@gmail.com' ; '[protected]@billdesk.com'
Subject: fw: 000ggae8685tceup:re confirmation payment gate way id to get refund

Dear msrtc bill desk team

I am badly sufferer, as i got debit in my account & at the same time, as ticket was not generated hence i am unable to travel.,

Kindly confirm, as per trailing mail from my bank, that msrtc - does not received any payment from icici bank, as per details mentioned below, so that i can settle with the bank


Transaction amount : rs. 443.89
Transaction date : march 07, 2019
Payment id : [protected]
Consumer code :[protected]
Bill reference information : l62104_msrtc mobile

A quick line of confirmation is requested

Regards

Abhijit bapat
[protected]


From: customer. [protected]@icicibank.com
Sent: friday, march 15, 2019 12:00 pm
To: abhijit bapat [ quality, pune ]
Subject: re: 000ggae8685tceup:re confirmation payment gate way id to get refund

*this email has originated from outside tml organization. Do not click on the links or open the attachments unless you recognize the sender and know the content is safe.*
Dear mr. Bapat,
We understand your concern.
As per our telephonic conversation, we inform you that the amount of rs. 443.89 dated march 07, 2019 is successfully debited from your account through reference number [protected].
If the payment is not reversed within 7 days, we request you to send us a confirmation mail from the merchant (Which is dated beyond 7 days from the date of transaction) with the below mentioned details to assist you further:
Transaction amount : rs. 443.89
Transaction date : march 07, 2019
Payment id : [protected]
Consumer code :[protected]
Bill reference information : l62104_msrtc mobile
The merchant communication should confirm the non receipt of funds at their end. This will help us to raise a dispute against the transaction.
Looking forward to your co-operation in helping us serve you better.
Sincerely,
Rajesh kallepalli
Customer service officer
Icici bank limited
Never share your card number, cvv, pin, otp, internet banking user id, password or urn with anyone, even if the caller claims to be a bank employee. Sharing these details can lead to unauthorised access to your account.
/

On 3/12/2019 8:02 pm, abhijit bapat wrote:
Dear mam

Please let me know, with respect to that id number, to whom
Bill desk payment was made~?
Because still msrtc not accepting that payment done to them


Pl respond.
I m stuck up

Regard s

Abhijit

Sent from my redmi y1
On 12-mar-2019 4:23 pm, "customer. [protected]@icicibank.com" wrote:
*this email has originated from outside tml organization. Do not click on the links or open the attachments unless you recognize the sender and know the content is safe.*
Dear mr. Bapat,
We understand your concern.
With reference to your e-mail, we inform you that, the id is[protected].
We thank you for giving us an opportunity to be of service to you.
Sincerely,
Sukrutha deshpande
Customer service officer
Icici bank limited
Never share your card number, cvv, pin, otp, internet banking user id, password or urn with anyone, even if the caller claims to be a bank employee. Sharing these details can lead to unauthorised access to your account.
/

On[protected]:28, abhijit bapat wrote:
Dear sir
I m account holder of our bank since last 20 years.
My account no is
[protected], bhandarkar road pune.

The trailing mail is self explanatory. It will be great help to me, if you provide the details incurred towards msrtc ticket booking done by me, to get the refund.

Please provide me bill desk id for the transaction incurred on date 7.3.19 for rs 443.89

Please help

Regards

Abhijit. Bapat
Cell [protected]
[protected]

— forwarded message —
From: pgsupport
Date: mon 11 mar, 2019, 10:35 am
Subject: re: refund of ticket
To: abhijit bapat
Cc:

Dear abhijit,

Greetings from billdesk!

This is with reference to your email dated mar 09, 2019 regarding the status of your payment.

We tried to locate the transaction with the details provided from your end, however, the transaction was not traceable with the information provided.

We request you to kindly contact your bank the payment gateway through which the payment was processed. If the payment was processed through bill desk we request you to share the bill desk id to enable us to assist you further and resolve your query at the earliest.

Assuring you of our best services always,

Warm regards,
Shweta behare
Payment gateway support
Billdesk


From: abhijit bapat [mailto:[protected]@gmail.com]
Sent: 09 march 2019 14:43
To: pgsupport
Cc: abhijit. [protected]@tatamotors.com
Subject: re: refund of ticket

Dear sir

Thanks for consideration
Please find enclosed screen shot of transaction incurred on my icici bank account no
[protected].
Refer first transaction of the screen shot.

Hope, this suffix your need to reverse the payment

Pl acknowledge n confirm

Regards

Abhijit

On sat 9 mar, 2019, 12:21 pm pgsupport, wrote:
Dear customer,

Thank you for writing to payment gateway support.

This is with reference to your email dated march 09, 2019 regarding the status of the mentioned payment.

In order to assist you with the details and status of transaction, we require a billdesk generated 14-digit alphanumeric transaction id to trace the transaction at our end. We request you to provide us with the following details at the earliest:

· 14-digit alpha numeric transaction id (For e. G. Mabc[protected])
Or
· web site through which the payment was initiated
· bank account / credit card statement copy (Proof of debited transaction)
· name of afore-said bank or credit card issuer (Which was debited)
· any other detail that you would have provided at the time of transaction

We regret for the inconvenience caused in this regard.

Warm regards,
Yogesh shinde
Payment gateway support
Billdesk


From: abhijit bapat [mailto:[protected]@gmail.com]
Sent: saturday, march 09, 2019 8:05 am
To: [protected]@billdesk.com
Cc: abhijit. [protected]@tatamotors.com
Subject: fwd: refund of ticket


— forwarded message —
From: abhijit bapat
Date: sat 9 mar, 2019, 7:34 am
Subject: refund of ticket
To:
Cc:

I booked on line ticket, and the amount is debited to my account as per screen shot,
But ticket not generated, hence i was not allowed to travel.
Hence pl refund the amount 339 to my account

Name. Abhijit bapat
Travel date. 8.3.19
From swargate to dapoli
Time. 8.30 pm
Mobile. [protected]
Mail id. [protected]@gmail.com


Please confirm

Abhijit bapat
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* "this e-mail may contain proprietary and confidential information and is sent for the intended recipient (S) only. If, by an addressing or transmission error, this mail has been misdirected to you, you are requested to delete this mail immediately. You are also hereby notified that any use, any form of reproduction, dissemination, copying, disclosure, modification, distribution and/or publication of this e-mail message, contents or its attachment (S) other than by its intended recipient (S) is strictly prohibited. Any opinions expressed in this email are those of the individual and not necessarily of the organization. Before opening attachment (S), please scan for viruses." *
* "this e-mail may contain proprietary and confidential information and is sent for the intended recipient (S) only. If, by an addressing or transmission error, this mail has been misdirected to you, you are requested to delete this mail immediately. You are also hereby notified that any use, any form of reproduction, dissemination, copying, disclosure, modification, distribution and/or publication of this e-mail message, contents or its attachment (S) other than by its intended recipient (S) is strictly prohibited. Any opinions expressed in this email are those of the individual and not necessarily of the organization. Before opening attachment (S), please scan for viruses." * "unless indicated otherwise, the information contained in this message is privileged and confidential, and is intended only for the use of the addressee (S) named above and others who have been specifically authorized to receive it. If you are not the intended recipient, you are hereby notified that any dissemination, distribution or copying of this message and/or attachments is strictly prohibited. Techprocess payment services limited. Accepts no liability for any damage caused by any virus transmitted by this email. Furthermore, the company does not warrant a proper and complete transmission of this information, nor does it accept liability for any delays. If you have received this message in error, please contact the sender and delete the message. Thank you."