Maharashtra State Road Transport Corporation [Msrtc] — driver rudeness, delayed bus & refund

Website:

msrtc.maharashtra.gov.in

I mrs vidya suryvanshi would like to bring to your notice that pls tek an action on the bus conductor for delay n rudeness with the lady passengers,
I booked bus tkt from wai to pune station for 15/06/18... Bus was scheduling at 1:15 pm but came at 2:10 from mahabaleshwar and when i asked conductor whether bus will reach by 4 pm as i had to catch train at 4:35 pm on the same day... He said rudely that buses won’t run on time k said he will break for lunch... I spoke to mahabaleshwar depo official he was helpless and sorry too. She had to drop that bus&went by taxi to catch the train. We neither traveled nor got refund bus fare &had to pay 1000/- for taxi from wai to pune.
Request to authority that not to misguide passengers.. Follow timings or atleast intimate delay in advance.. Pls teach wai enquiry counter to behave and answer to ladies atleast.

Conductor badge no. 40032
Tkt details :
Tk. No.33674620;vidya;mahabaleshwa-pune rly. St;15/06/18;ss;12:30;wai-pune rly. At13:15;id-;f:3+h:0+c:0=t:3;s:25, 21, 22;rs383+conchg