Maharashtra State Road Transport Corporation [Msrtc] — Driver Used abusive words / rude and unethical behaviour

Address:

Raigad, Maharashtra, 410206

Journey Date : 20/02/2017
Bus Name : Mumbai CST to Paithan
Timing : 06:30am
Booking From : Panvel to Chakan

My Wife and In-law were travelling from this bus,
boarding time was approx 08:20am as per ticket,
we got call from reservation desk at around 07:45am and asked to reach asap at panvel stand and bus is waiting for you, we reached at 8am (before 20mins of approx boarding time),
but then the bus driver started shouting at my Father-in-law, was using abusive words and saying "If you don't know the timing then why you book tickets??" we tried explaining him the thing but he was not listening at all, Conductor was good person he agreed that that was not our fault,

but what made conductor so rude ? do he has right to talk using abusive words to the passengers and that also without their mistake ?

such drivers are spoiling the name of MSRTC and also Maharashtra, such people should not be in anywhere in Govt. sector.

Request strict action on that driver.