Maharashtra State Road Transport Corporation [Msrtc] — inconvenience caused during the trip

Address:	Mumbai City, Maharashtra, 400086
Website:	MSRTC

I would like to bring to your notice the harrowing experience we faced during one of our recent pune-mumbai trip. On 11th mar 18 v boarded shivneri bus no e0000005 3cebc64 at 3:32 pm from indira college wakad bus stop. Conductor gave us 2 tickets (03 n 04). V got into d bus. It was hardly dht v hd settled dht d next stop arrived n a passenger boarded d bus. He came to me n asked me to vacate d seat as he had already booked it. V first thought there was sum confusion but to our utter shock d lady conductor confirmed dht only 1 seat was vacate, in d bus, how come u were issued 2 tickets at wakad stop by d conductor. Surprisingly, bus driver went numb he was clueless... D entire trip i n my frnd hd struggle rchn mumbai... V paid total 792 volvo but we were made to sit near d standby seat wd our baggage at d door where dhr was so much of heat, dust, sun rays falling on d windows, public gttn in n out of d bus.
U can chk ur records wd d above dtls prvdd also i m shrng copy of tckt.
I claim refund of one ticket with compensation (391+208=600) for d trouble v faced as it was ur staff error who punched in 2 tckts. Had it been nybdy else dhy would hv not allowed d bus to move from wakad stop but v, frm mumbai, thought of other pssngers n tolerated evrythng for 4-5 hrs.

Awaiting positive response.

Rgrds
Veena s
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