Maharashtra State Road Transport Corporation [Msrtc] — late service of new shivshahi bus

Address:

Thane, Maharashtra, 421201

I had booked ticket for kalyan - pune shivshahi bus for date 1-may-2018 and kalyan departure time of 5:30pm. Bus was expected to arrive at dombivli st stand on 5:45pm. However, it didn't arrive till 8:30 pm. After several calls made to kalyan st depot we were getting different false answers and promises about the bus. There were children, old people waiting for the bus and no proper communication was done from st department. It was really irritating and pathetic experience of new shivshahi bus.

For the waste of time and the physical and mental stress caused due to this; i want the entire fare amount refunded to me for my 2 tickets.