Maharashtra State Road Transport Corporation [Msrtc] — luggage stolen

Address:

400101

On 19th oct 2018, my parents travelling from chandgad (Kolhapur) to borivali by shivshahi bus no "mh 04- jk 2216" when bus stop at "priyanka resto" hotel for dinner my bag was stolen which was kept at sitting area bag contains 23, 000 rs cash, home & locker keys & eye glasses, when we recognize about my bag is missing imminently contacted to bus conductor for help to check bus cctv footage but he was unable to check as it is not accessible to him, he share us the bus cctv camera number is 17:09 and time 9:47 pm to 11:00 pm. My parents also ask him to take the bus at satara depot to logged a complain but he refuse by saying this bus will not go to the satara depot, i am attaching here bus ticket photo, kindly help me to compensate my financial loss. Egerly awaited your repply.