Maharashtra State Road Transport Corporation [Msrtc] — Misleading by your ST employee regarding pass renewal.

Address:

Rajura - 442905

Dear Concern Officials

I am a regular passenger of your ST from last two years.I am working in Chandrapur and living in Rajura so I have to travel to and fro daily.Before lockdown I used to get issued my 3 months travelling pass worth 3500/- Rs. and continued the same practice till 21st March 2020. My latest pass was issued on dated 16th of March 2020 which means that I have travelled only 6 days on my current pass and lockdown occurred.

Now when your ST resumed working from 8th of June 2020, the schedule of buses were very rigid. Some what 2 to 3 buses in morning from Rajura to Chandrapur and 2-3 buses from Chandrapur to Rajura in afternoon which was very unsuitable for any working employee. When we inquired about pass renewal at Rajura Bus stop last month they informed us that they have not received any circular regarding this. So we continued to travel by our personal transports.Before approximately 10 days I again inquired about pass renewal at Rajura ST inquiry section, then I was informed by Mr.Parsodkar (the one who issues pass) that the Reissuing of pass has started, we just have to pay the fare amount of the no. of days we travelled on latest pass and we will get the new pass of again 90 days and also he particularly mentioned that we will not give you refund of amount anyhow you will get the new pass only, also I asked him that I am working so my time doesn't suits your time so will it be ok if I come after some days then he said that you can come whenever want i am there to give you pass.

Now today when I went to ST stand to get my pass renewed the same employee is telling me that you will not get a new pass and we will give you a refund of 60 days only. And also he was falsely mentioning that we have got the circular of the same, when I read the circular there was nowhere mentioned that the amount of 60 days only is to be refund also the circular was mentioning that no refund will be provided but the same pass will be renewed for the days between 22th of March to 8th of June 2020 which means 79 days.

Due to mislead by your employee I have to bear a loss of around 1000/- Rs. Now who is responsible for this? Had he told me before that this service of renewal of pass for 90days is for a limited period, I would have got my pass renewed then and there only before 10 days (on the time of our second communication). So now its my humble request that either you provide me a pass of 90 days (by me paying my fare of 6 days travel) or please provide me a refund of 84 days which is Rs. 3267/-.

And now the problem we face while travelling by our personal transport is that the road from Rajura to Bamni (Balharshah) is very narrow and has so many big holes in it which are not yet fixed for a very long time. And that Road of around 10 KMs has no divider and street lights. So how should a person with two wheeler travel by such road at night return home risking his life at the edge?

Please find the attachment of my latest pass for your verification.
Looking forward to your justifying reply.

Thanks and Regards

Sneha Bhagat
Rajura- 442905