Maharashtra State Road Transport Corporation [Msrtc] — misleading information given by operator

Address:

411048

I was about to travel by msrtc booked shivshahi bus on 28th april 2018 at 8.40am from swargate bus stand in pune. I reached at bus stand at 8.00am and was sitting there. At approximately 8.15. I asked on which platform the bus was supposed to arrive. The person at inquiry told me to wait on no.8. I just went for snacks and returned at 8.40am. Again i asked the person when the bus will arrive. He told me that bus in gone just minutes ago. I again asked by saying detailed travel destination and type of bus service. He again told me that bus is gone.
So basically i thought i missed the bus. I asked him to give any contact number so that i can tell the conductor or driver of my bus to stop for few minutes, or the next stand's number; he refused.in rush, i hired in auto rikshaw for rs.150 and tried to catch the bus i missed by few minutes but nowhere i found the bus. Felt down and caught a private transport bus to drop me in kolhapur. The private bus was in katraj ghat on the way to kolhapur and i got a call from shivshahi bus conductor.
He was saying that the bus came at 8.45am and was waiting for me to come and board bus. So i alighted for that private bus at khed-shivapur toll plaza and waited for my booked bus to come. It came after 40 mins. And i went to my booked destination.
That guy in the inquiry room told me that i missed the bus which hadn't even arrived in the stands. That guys gave a total misleading information and didn't even bothered about trying to help.
So, in this scenario which made me somewhat to panic by missing a not missed bus. And other financial losses too. If he don't know the information then he shouldn't be there.
I have attached screenshot of my booking with this complaint. Please go through it. And ask any information about my complaint on [protected]@gmail.com or [protected]