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Maharashtra State Road Transport Corporation [Msrtc] — money deducted but reservation is not done and :upi ref no.[protected]

I was trying to book the ticket from solapure to hyderbad for shivashai maharashtra govt bus, conern here is money has been deducted from the account but reservation is not done successfully raher than eticket i got messgae saying that "ticket is not booked if money has been deducted then you will receive the money within 7 working days and try to book the other ticket" but there is no proper tracking no. For failure transaction, moreover in the portal they had provided couple of contact no and email for failed transactions but none of them are working right now, if after 7days if my money is not reverted to my account whome should i contact? Since there is no proper channel to communicate with msrtc customer care seriously msrtc portal should be enhanced/developwd properly than only people will book via online.
But as of now i am worrying about my money which was unnecessarily deducted.

Kindly reffer the below message which inhave received after booking the ticket.
Msg:
Your citibank a/c has been debited with inr 1065.30 on 04-may-2019 at 09:35 and account billdeskpg. [protected]@icici has been credited. Upi ref no.[protected]
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Complaint comments  1 Comment     Updated: ShareTweet

Comments

Money has been deducted from my account but I should get my money back even if the ticket is not booked

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    Maharashtra State Road Transport Corporation [MSRTC]
    Customer Care Service
    Customer satisfaction rating
    8%
    Complaints
    1835
    Pending
    0
    Resolved
    144
    Maharashtra State Road Transport Corporation [MSRTC] Phone
    +91 20 2612 6218
    +91 20 2612 2591
    Maharashtra State Road Transport Corporation [MSRTC] Address
    Pune Station, Pune, India - 411001
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