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Maharashtra State Road Transport Corporation [Msrtc] — non receipt of booked ticket on mail or sms

Today morning at about 6.05, am, i have booked tkt. From dadar (East) to satpur by shivshahi bus departing from mumbai central at 9.45. On route mumbai to trimbakeshwar. I have selected seat no.12. Date of journey was of today's only, i. E.3rd may 2019.
For this booking amount of rs.355.00 was debited from my account but not received copy of the same on my mail id or sms.
I have called to customer care on no.[protected] at about 7.00 in the morning. They have told me that your ticket is fail & contact technical department on no.[protected]/23053992. I have triad on 1st no. Which was out of order & on 2nd no. It was showing continues busy.
Tht amount was credited in your account by tr. Id no.[protected], given by my banker icici bank.
Kindly arrange for refund of above said amount.
Due to this i have to travelled by other bus trip to mumbai to sheirampur, at all most same time of 9.30.
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    Maharashtra State Road Transport Corporation [MSRTC]
    Customer Care Service
    Customer satisfaction rating
    8%
    Complaints
    1835
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    Resolved
    144
    Maharashtra State Road Transport Corporation [MSRTC] Phone
    +91 20 2612 6218
    +91 20 2612 2591
    Maharashtra State Road Transport Corporation [MSRTC] Address
    Pune Station, Pune, India - 411001
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