Maharashtra State Road Transport Corporation [Msrtc] — non refund

Address:

Mumbai City, Maharashtra, 400020

I have booked my ticket on date 26/04/2018 for travel 28/04/2018 from panvel to mahabaleshwar but bus was not departure from origin state i e mumbai central and same date cancelled the ticket by panvel station master but after 10 days past still my refund not credited to my account and on msrtc portal showing voucher number and reference number of refund.