Maharashtra State Road Transport Corporation [Msrtc] — not taking reservations at the bus stand

I had enquired for the reservation tickets for shivshahi from hingoli to aurangabad in hingoli-pune bus which i was denied at hingoli bus stop saying tickets are provided only in the bus and that there is no prior reservation system available. Later when i entered the bus i was zapped to know that there are reservations available for all shivshahi buses. Also when spoken about this to the ticket checker he royally ignored the complaint and did not pay any heed to this.. Please look into the said complaint as it causes major inconvenience to the passengers.