Maharashtra State Road Transport Corporation [Msrtc] — online ticket booking for mahabaleshwar through shivshahi bus st bus was arranged and no refund of the fare was considered

Address:

Pune, Maharashtra, 411042

I booked shivshahi bus ticket for journey from pune to mahabaleshwar though online booking on 19th nov. The journey was scheduled for 21st nov. Accordingly i and my wife reached pune bus station st stand to catch the bus. I was informed that bus is on time and will reach at 11:30am. We both waited for it. But at 11:30 instead of shivshahi normal non ac bus arrived. When i inspected for it, i was told by the bus conductor that this bus will only go to mahabaleshwar and shivshahi won't come. I confirmed the same at enquiry counter where a lady was assisting others. She asked the bus conductor to make us available the shivshahi at swargate. Conductor confirmed that he will transfer us at swargate and there he would arrange a shivshahi for us as per the booking. Accordingly we reached swargate.. But there the two faced conductor denied from changing our bus. That # deprived from his commitments he made at pune bus stand and defied his duties.

I just want to know is there any rules left in our system today. If i had to go with this non ac dabba vehicle why would i had booked online well in advance. This was not at all acceptable since we are not a residence of pune. We traveled from nagpur and trip was well planned. I don't have to say any thing to the person reading this. I just wanna say i will never book a government ride again in my life. Because government department stabs like this only and you can't do anything. This is the reason why people no more give values to government stuff. No service, no loyalty, no responsibilities towards duties.