Maharashtra State Road Transport Corporation [Msrtc] — pathetic transport service of msrtc

Address:

Thane, Maharashtra, 400612

Hi, 9.30 am msrtc shivshahi bus from khed ratnagiri depot was planned to to reach thane cbs by 3.05 pm on 7th november 2019. But the bus driver stopped the bus at ramwadi bus depot and informed all the passenger that bus has some technical issues and can't go further.
When complained to khed bus depot on call and ramwadi bus depot they are not ready to arrange another shivshahi bus instead of that they are saying that st-ordinary bus will come in some time you have travel your remaining journey in that.
We as a customer are paying double rate for ac bus ticket and msrtc is replacing it by non ac bus and that too no guarantee for seats.
Moreover there are 20+ shivshahi buses parked in depot when asked about that they are saying it is not rto cleared.
My father is a heart patient and already done with his bypass surgery he is standing at ramwadi bus depot from last 4 hours with no help fro authority.
This is the second instance in last two months with same route bus service.
Which needs to be looked upon seriously.