Maharashtra State Road Transport Corporation [Msrtc] — Refund due to cancellation of bus

TO Date 16/02/2017
The Managing Director
MSRTC MUMBAI
Sub: Refund of online reservation money due to cancellation of bus trip
Sir,
I Pradip R Saraf have booked the ticket online through your site by net banking for chinchwad to Chiplun bus. The trip no. is PNEL0005693 & TICKET NO is 27604664.The journey date was 16/02/2017 6.05hrs.My journey was from swargate to koynanagar. I reported at swargate bus depot at 5.50hrs and waited for one hour. Bus did not come. After enquiry I came to know that Bus Trip is cancelled as conductor of the bus has not reported on duty. It is really funny to digest this.
As I have missed my further important works due to mismanagement of MSRTC, I suffered a huge incovinience.I asked about refund of money, no proper information is given. The higher officers were not in the chair. For refund of money, the enquiry counter person told me to bring hard copy of ticket which was not possible at that time. Already I missed my scheduled bus, I have to postpone my important works.
As I have booked my ticket on line through net banking, I request you to refund me my money by reverting the amount to my bank account. As per all govt. rules, the online transaction refunds were deposited to the respective bank account. In this case the bus trip itself is cancelled by MSRTC, so there is no question of cancellation of reservation. As I had a great inconvenience, you need to pay me compensation just you charge for cancellation.
I once again request you to deposit my refund to my bank account. Hence forth I will avoid to book online tickets and avoid to travel by MSRTC. For your reference I am attaching the bus ticket herewith.
Thanking You

Yours
Pradip Saraf
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