Maharashtra State Road Transport Corporation [Msrtc] — refund for tickets

Hello
I am SAVITRI BIRANJE from kandivali east.. i was registered seats on date 17 april 2018 of shivshahi night express bus for 5th may 2018 and that seats no are 15, 16, 17, 18..in that having 3 ladies seats ad 1 of is gents seat but problem is seats are not properly booked and balanced is redundant from my account...
I had already complaints to register office at Nancy Depot before one week ago but still they didn't give me any satisfy reply or any helped about this issue...me and my family is unsatisfied this online failure process
So, now I am kindly request to you...please refund my money in my account as soon as possible

Thank you