Maharashtra State Road Transport Corporation [Msrtc] — refund my ticket amount.

Address:

Pune, Maharashtra, 411057

I am booking a ticket of kolhapur to (Hinjawadi it park) pune semi luxury (Time 5:45 am) bus ticket no 2 (G)
Travel date-03/10/2017 & booking date-19/09/2017.
I have allocate this ticket & make payment by axis atm cum debit card payment is done with atom. And its transaction reference no.38727711 and also i provided merchant transaction reference no. [protected] but my ticket is not generate & also not sent on my mail id & my msrtc acount (Manishzope). After that i am check same ticket avaibalality the ticket is available. So please refund my ticket amount 381.35.
Asmita bhagvankar.