Maharashtra State Road Transport Corporation [Msrtc] — refund of amount collected twice for misplaced reserved ticket

Address:

Mumbai City, Maharashtra

However the same is not
Responding hence this letter
On 1/3/18, i boarded av volvo bus from chembur maitri park to swargate pune
Bus no. Mh06 s 9763. At 11.50 am. Before boarding, i took advance booking for
Return journey for sellf and wife. I filled up reservation form with full details
Including my mobile number. I was issued journey cum reservation ticket
Pnemooo6751 dated 4/3/18 17:15 hrs. Ticket no. Is 31879683 and printed
Serial number of the ticket is h 0310037 seat number 17a and 18a amount paid
Is rs. 882/- i. E. 430/- each.
On 4/3/18 when we boarded the bus and the conductor came to check the ticket,
I found that the original ticket was misplaced and i could not immediately locate
It. I however showed the conductor mobile photo of the ticket which i had taken
As a precaution and also informed the conductor that i had booked ticket in
Advance at chembur maitri park bus stand. Despite this they did not check with
The records or from the computer reservation data and told me to pay for the
Ticket again. As the bus was about to leave, i did not want other passengers to
Be delayed and hence i reluctantly paid again for the same ticket. The new ticket
Issued to me was also for the same seat number i. E. 17a and 18a
When i reached home, i found the original ticket which was in one envelope
Inside the suitcase.
My grievance is that when msrtc has centralised computer system, why the
Concerned officialls are not checking the authenticity and veracity of the ticket
Shown on my mobile as well as by confirming from my mobile number and
Identity card? When the reservatiion system is computerised and i have given
My mobile number in the reservation form, why msrtc is not sending
Confirmation by sms?
Suppose ticket is booked by online system and confirmation is sent by msrtc
On mobile phone, if this message is accidentally deleted on the mobile, will the
Passenger be made to buy ticket again?
I therefore request for refund of the amount of rs. 882/-
Collected twice from me for the same original ticket.
I can produce all original tickets for your satisfaction
S. R. Ganga
P. S. I tried lodging the above complaint via msrtc website but was
Unsuccessul. Hence i sent an email on 5/3/18 to
[protected]@rediffmail.com with copy to [protected]@rediffmail.com but
Have not received any reply