Maharashtra State Road Transport Corporation [Msrtc] — refund related

Address:

Hyderabad, Andhra Pradesh, 500083

Dear sir/madam,

I booked 2 tickets to solapur from redbus site. Mhrtc was the bus at 00.30 on 30th december. But the bus we booked didn't arrive at all. There was another bus scheduled to depart at 11.30 pm on 29th but it came at around 12.30. So there was clash between the staff & passengers of 11.30 pm & 12.30 am buses. Even the police were to be called at the spot & some passengers even lodged complaints but we couldn't becoz we were supposed to go solapur for emergency reason. So we left the place helpless & booked outstation cab for really big amount because of the negligence of whom so ever is concerned.
There was not even s single responsible staff or agent to resolve the issue. Some say bus broke down, some say it will arrive late. We were at the boarding point at 11.45 & waited till 2.30 am.