Maharashtra State Road Transport Corporation [Msrtc] — refund required on immediate basis

I booked ticket from msrtc website from pune to aurangabad and boarding point selected was chandan nagar. Approx boarding time was 05:51.
I reached at my boarding point at 05:15. I received call from conductor at 05:51 that bus will reach in 15 min. I waited at boarding point till 06:20.
After 06:20 i called him again then he told i crossed chandan nagar. I didn't saw pune to jintoor display board i was checking each and every bus display board. Its the responsibility of msrtc to call customer once you reach to boarding point. Without picking up customer how you dare to go ahead? Because of this reason only msrtc is in loss.
Change your tag line from "pravashyanchya sevesathi" to "pravashyanchya gair soyisathi".
This not a first time i experienced same 3 times before.
Msrtc bus stop booth person telling me to take refund from shivaji nagar bus stand.
Shivaji nagar bus stand is 20km far away from my home why should i waste 100/- petrol for 295/-?
I paid money online i want refund online.
It's your mistakes then why should i waste my time and money to go at shivaji nagar bus stand to collect money.
Check the attached bus booking ticket which i booked online and after waited i went to another bus by wasting 395/- ticket another ticket also i attached.
For attachment check email inbox.

If i didn't receive refund then i will show your irresponsible service on media all over maharashtra.