Maharashtra State Road Transport Corporation [Msrtc] — regarding deducted amount from account and did not book ticket, neither refund deducted money.

Website:

Msrtc.Maharashtra.gov.in

Dear sir/madam,
I tried to book e-ticket from official portal on 10th nov 2018 at 14:20. I did online paymet by google pay upi, payment was successful and money get deducted from my account but ticket was not book. Though i book another ticket and i got confirm reservation but 1st paid amount has not refunded. Website showed your money will be refunded. But that did not happen. So i wrote mail to support but didn't get any reply i even attached transaction detail to mail but nothing happened. I called on both given numbers on website but my call did not attain by anyone.
Now i am feeling helpless so please do the needful asap..
Awaiting for your positive and kind response.
Thank you.