Maharashtra State Road Transport Corporation [Msrtc] — regarding refund of cancel ticket during st bus strike

Address:	Aurangabad, Maharashtra, 431001
Website:	MSRTC

Dear sir,
I was booked online bus ticket by using redbus site, my journey was 17/10/2017 but unfortunately at the time of my journey date 17/10/2017 all msrtc employees was on strike.
So i submited my ticket at on 29/10/2017 for refund my ticket fare to the aurangabad sidco bus station mr. Patil sir, my ticket number is :[protected] mr. Patil is commited me my ticket fare will be deposit in my account within 10 days, but yet as on date 23/11/2017 my fare did not deposit in my account, i everyday call to aurangabad bus station for enquiry of my refund status on aurangabad bus station phone number :- [protected] but the employee of mstrc dont talk in proper language, behaviour of them are very bad, and they did not proper answer when will be my ticket fare will be deposit in my account.
So tell me how i get my ticket fare refund in my account?

Regards
Ganesh ghayal.