Maharashtra State Road Transport Corporation [Msrtc] — regarding the irresponsible and unprofessional of msrtc controller (ichalkaranji to vadgaon depot dost. kolhapur) & conductor

Address:

416115

Hello team, i traveled on 11/02/19 from ichalkaranji to swargate shivshahi bus on 5.30 in the morning. Bus was departure at time in the morning, & reached wadgaon around 5.45, there was one reservation available. The person who reserved seat was not available on the bus stand. So driver & conductor are process to departure for further stop, with the confirmation of controller of wadgaon (Mr. Maruti kambale), bus reached karad at 7 o'clock, then suddenly conductor received call from controller of wadgaon that reserved person who was not available at time want to reach at karad. For that only person bus was waiting till 8. This was such unprofessional behavior of msrtc, that for one single person they waited 40 people. Many passengers are insisted conductor that it was monday service people want to go office in time, but he was not listen any one. Please find attached screen shot of reservation. Below are details of travel_
Trip number : klpm0009000
Ticket number : 36294564
Service start place : ichalkaranji
Passenger boarding point : ichalkaranji
Date of journey : 11/02/19
Bus service type : shivshahi
Approx. Boarding time : 05:30 hrs.
Transaction id : pur[protected]
Service end place : swargate, pune
Passenger alighting point : swargate, pune
Departure time from starting place : 05:30 hrs.
No. Of seats : 1

The motto of msrtc is "service to passenger" (Prawashynchy sevesathi"), i have doubt still why they mention such kind of logo on their bus, who provide such irritating experience.

Thank you,
Abhinav deshmukh