Maharashtra State Road Transport Corporation [Msrtc] — sakri bus inquiry operator

Address:

Dhule, Maharashtra, 424305

I m user from sakri to ahmedabad and booked reservation when. I ask to inquiry operator about bus he told me he don't know about reservation process so pls recommend at least the co-operative person who answer well to the passenger pls.
So is there any rule that if we are reserved from gsrtc then msrtc is not provide any answer to the passenger regarding bus information??
This is really bad experience at sakri bus stand. @7:45pm on 31/12/2017

My contact no. [protected]
Please do some strict action for same.