Maharashtra State Road Transport Corporation [Msrtc] — shivneri - sudden cancellation and clubbing of buses

Address:

Mumbai City, Maharashtra

We had booked our seats in front row 3 days in advance for a journey from pune to mumbai by shivneri msrtc bus service.

We visited the bus stand about 10 minutes before the departure. Despite it was time of departure the bus did not come. Another 20 - 25 minutes gone still there was no sign of the bus. We talked to the conductor at the stop, he finally called someone and informed us that your bus has been cancelled due to less number of reservations and the next bus is clubbed with this timing.

So if you have booked your ticket at say 7 am bus and there are not enough reservations they simply cancelled the bus and clubbed 7 & 7:30 together and sent the next bus only that too late after 7:30.

We not only wasted over 45 minutes in just waiting for the bus but also when the next bus arrived it did not have good place to seat. Conductor asked us to go and occupy the very last seats. Despite booking front row in advance what we ended up with seating at the very last row that's quite bumpy. The whole process of sorting out the reservation issue took another 15 - 20 minutes and we were considerably late by over an hour

Mumbai pune track is usually crowded and msrtc should not have any issues getting on the spot bookings at the subsequent stops. Msrtc should stop such bad practices of cancelling and clubbing reservations.