Maharashtra State Road Transport Corporation [Msrtc] — shivshahi bus ac off when booking

I am travelling from nagpur to amravati on 19/04/2018 at 6.30 pm in shivashahi bus no. Mh 09 es1483, when near aboit 15 seet was book and booking is going on at that time the bus driver come and off the ac and go out and told us it is my bus i[censored] dint want to seat go out, near about half our we are seating without ac, i want to ask is this your customer service orr this bus driver is owner of this bus, please peovide us solution or make sure this not happend again
Thank tou